Privacy policy

Privacy Policy

Last updated: March 2026

At Gens Essentials, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

1. Information We Collect

When you visit our store or make a purchase, we may collect the following information:

Name, email address, phone number
Billing and shipping address
Payment information (processed securely — we do not store card details)
Order history and preferences
Device and browsing information (via cookies)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your queries and provide customer support
Send promotional emails or offers (only if you have opted in)
Improve our website and customer experience

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our store (such as courier companies and payment processors), and only to the extent necessary to fulfill your order.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, though this may affect some functionality of the site.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. All transactions on our website are encrypted using SSL technology.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, contact us at gensessentialspk@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.